Position title
Engineering Skill Jobs in USA
Job Location
United States
Remote work from: IN; USA; AU; NZ; DK; HK; JP; KZ; MY; SG; TW; TH; UZ; VN; AT; BY; BE; FR; DE; GR; NL; RU; ES; CH; UK; GB; DZ; KW; QA; MA; SA; MX; AE; CA; GT; DO

Base Salary
Rs.22-Rs.80 Per hour

High School, 10th, 12th Pass, Graduate Depends upon Position

Employment Type
Full-time, Part-time

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Engineering Skill Jobs in USA

Title: Remote Technical Support Specialist - Apple Careers

Location: Remote (USA)

Employment Type: Full-time, Remote

Apple is seeking highly skilled and motivated individuals to join our team as Remote Technical Support Specialists. This position offers the opportunity to work remotely from anywhere in the United States, with the support of an iconic global brand.


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Key Responsibilities:

  1. Provide Technical Assistance: Deliver exceptional technical support to Apple customers via phone, email, chat, and other channels. Troubleshoot and resolve technical issues related to Apple products and services, including hardware and software inquiries.
  2. Customer Engagement: Engage with customers in a professional and empathetic manner to understand their needs and provide timely solutions. Strive to exceed customer expectations by delivering world-class support experiences.
  3. Product Expertise: Develop a deep understanding of Apple's product ecosystem, including iPhone, iPad, Mac, Apple Watch, Apple TV, and associated software platforms such as iOS, macOS, watchOS, and tvOS.
  4. Problem Solving: Apply critical thinking and analytical skills to diagnose complex technical issues, identify root causes, and implement effective solutions. Collaborate with cross-functional teams to escalate and resolve escalated cases.
  5. Documentation and Reporting: Maintain accurate records of customer interactions, technical solutions, and product feedback. Provide insights and feedback to internal teams to improve product reliability, usability, and customer satisfaction.
  6. Continuous Learning: Stay updated on the latest technology trends, product updates, and support processes through ongoing training and professional development opportunities provided by Apple.

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  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Minimum 2 years of experience in technical support, customer service, or related roles.
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to a non-technical audience.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently in a remote environment while adhering to team goals and performance metrics.
  • Passion for technology and a commitment to delivering exceptional customer experiences.
  • Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed.


  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement savings plan with employer match.
  • Generous paid time off and flexible scheduling options.
  • Employee discounts on Apple products and services.
  • Opportunities for career advancement and professional growth within Apple's global organization.

Join Apple's dynamic team of Remote Technical Support Specialists and help us empower customers to get the most out of their Apple products and services. Apply now to embark on an exciting career journey with one of the world's most innovative companies!

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Date posted
May 13, 2024
Valid through
December 31, 2024
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Position: Engineering Skill Jobs in USA

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