VIP Services Assistant Manager Job in Royal Plaza On Scotts

Royal Plaza On Scotts is looking for a VIP Services Assistant Manager to join our team! If you have a passion for hospitality and enjoy providing top-notch service, this job is perfect for you! You will manage VIP guest experiences, ensure smooth operations, and maintain high service standards.

Responsibilities:

• Ensure VIP guests receive excellent service.
• Handle VIP check-ins and check-outs smoothly.
• Assist in managing special requests and personalized services.
• Supervise the VIP services team and provide guidance.
• Coordinate with different departments to fulfill guest needs.
• Resolve guest complaints and issues professionally.
• Maintain guest records and preferences for future visits.
• Train and motivate staff to improve service quality.
• Monitor and ensure VIP areas meet high standards.
• Report on guest feedback and suggest improvements.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to handle VIP guests with professionalism.
• Attention to detail and ability to multitask.
• Knowledge of hotel management and hospitality standards.
• Proficiency in hotel booking and management systems.

Qualifications:

• Diploma or degree in Hospitality, Business, or a related field.
• Additional training in guest relations is a plus.

Experience:

• 3-5 years of experience in hospitality or guest services.
• Experience in handling VIP guests preferred.

If you love providing exceptional service, apply now and join Royal Plaza On Scotts! 🚀